This Privacy Policy explains what personal information fg77 collects from players in the Philippines, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described on this page.
Last updated: June 2025
fg77 only collects personal data that is necessary to operate the platform safely and in compliance with applicable requirements in the Philippines.
When you create an account on fg77, we collect basic personal details such as your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement for gaming in the Philippines and to set up your player profile. We also collect a username and password of your choosing, which are used to secure access to your account. Your registration data is stored securely and is never shared with unrelated third parties. Providing accurate information during registration is a condition of using the platform, and any false details may result in account suspension.
To process deposits and withdrawals in Philippine pesos, fg77 collects payment-related information including your preferred payment method, transaction reference numbers, and account details associated with your chosen payment channel. We do not store full card numbers or sensitive banking credentials directly on our servers; payment processing is handled through secure third-party payment providers operating under their own data protection standards. Transaction records are retained for a period required by applicable financial regulations and are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. You may be asked to provide additional documentation to verify the source of funds for large transactions. All payment data is transmitted using industry-standard encryption protocols.
When you browse or play on the fg77 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session activity logs. This data helps us optimise the platform experience for Filipino players across different devices, including mobile phones and tablets. Usage data such as pages visited, games played, and session duration is analysed in aggregate to improve platform performance and identify any technical issues. We may also use cookies and similar tracking technologies to remember your preferences and maintain your login session. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
As part of our Know Your Customer (KYC) process, fg77 may request copies of government-issued identification documents such as a Philippine national ID, passport, or driver's licence to verify your identity before processing your first withdrawal. These documents are reviewed by our compliance team and stored securely in accordance with applicable data retention requirements. Verification documents are used solely for identity confirmation and fraud prevention purposes and are not shared with third parties except where required by law or regulation. Players who do not complete the verification process may have withdrawal requests placed on hold until the required documents are submitted and reviewed. We take the security of identity documents very seriously and apply strict access controls to all stored verification files.
When you contact the fg77 support team through any available channel, we collect and retain records of your communications, including the content of your messages, the date and time of contact, and any attachments you provide. These records are used to resolve your enquiry, improve our support quality, and maintain an accurate history of interactions related to your account. Communication data is accessible only to authorised support staff and is not used for marketing purposes without your consent. If you opt in to receive promotional communications from fg77, your contact details will be used to send relevant offers and platform updates. You may withdraw your consent to receive marketing messages at any time by updating your account preferences.
If you use any of the responsible gaming tools available on the platform, such as deposit limits, session reminders, or self-exclusion requests, fg77 will record and store the details of those settings as part of your account profile. This information is used to enforce the limits you have set and to monitor your gaming activity in line with responsible gaming best practices. Responsible gaming data is treated with the highest level of confidentiality and is accessible only to staff directly involved in player welfare and compliance functions. We may use anonymised and aggregated responsible gaming data to improve our player protection programmes. If you have concerns about your gaming behaviour, we encourage you to visit the Responsible Gaming page for guidance and available support options.
Your personal information is used only for the purposes described below and is protected by appropriate technical and organisational security measures.
fg77 uses the personal data we collect to operate and maintain your player account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide customer support. We also use your data to comply with legal and regulatory obligations applicable to online gaming platforms operating in the Philippines, including anti-money laundering and responsible gaming requirements. Aggregated and anonymised usage data may be used to analyse platform performance, develop new features, and improve the overall player experience. We will not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Where we engage third-party service providers to assist with platform operations, those providers are contractually required to handle your data in accordance with this Privacy Policy.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the fg77 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your information remains private during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data security incident that affects your personal information, we will notify you and the relevant authorities in accordance with applicable legal requirements.
fg77 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account to comply with financial record-keeping obligations. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where we have a legitimate interest in retaining certain records. Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with our internal data management procedures. You may contact our support team to enquire about the specific retention period applicable to your account data.
As a player on the fg77 platform, you have the right to request access to the personal data we hold about you, to correct any inaccurate information, and to request the deletion of your data where there is no lawful basis for continued retention. You also have the right to object to certain types of data processing and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, you may contact our support team directly through the platform, and we will respond to your request within a reasonable timeframe. We will not discriminate against you for exercising your data rights, and your ability to use the platform will not be affected by a legitimate data access or correction request. If you believe that your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
fg77 uses cookies and similar technologies to enhance your experience on the platform, maintain your login session, remember your language and display preferences, and analyse how players interact with different sections of the site. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Analytics cookies help us understand which features are most popular among Filipino players and where improvements can be made, but these are collected in aggregate and do not identify you personally. You can control non-essential cookies through your browser settings or by adjusting your preferences within your account settings where available. Continued use of the platform after being informed about our cookie practices constitutes your acceptance of the use of essential cookies as described in this policy.
To deliver a reliable and secure gaming experience, fg77 works with a limited number of trusted third-party service providers, including payment processors, identity verification services, and platform infrastructure providers. These providers are granted access only to the personal data they need to perform their specific functions and are contractually prohibited from using your data for any other purpose. We carefully vet all third-party partners to ensure they maintain data protection standards consistent with our own. Where a third-party provider is located outside the Philippines, we take steps to ensure that appropriate safeguards are in place for the transfer of your personal data. We do not share your personal information with advertisers, data brokers, or any other parties for commercial purposes unrelated to the operation of the fg77 platform.
fg77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised, and where appropriate, we will notify registered players through their account email address. We encourage you to review this page periodically to stay informed about how we handle your personal data. Your continued use of the platform after any changes have been published will be taken as your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please contact our support team through the platform for assistance.
If you have questions about how fg77 handles your personal data, the FAQ section covers the most common concerns. You can also create a free account and explore the platform at your own pace.